Responsible Gaming
Gaming Should Be Entertainment, Not Income
At 1Win, we believe that online gambling should be enjoyed as a form of entertainment only. Betting should never be considered a way to earn money or solve financial problems. Always gamble within your means and only with money you can afford to lose.
Responsible gaming is a shared commitment between players and operators to ensure a safe and enjoyable experience for everyone.
Age Requirements
You must be at least 18 years old (or the legal gambling age in your jurisdiction) to use 1Win's services. We take age verification seriously and reserve the right to request proof of identity at any time.
If you are under the legal gambling age, please do not attempt to register or place bets.
Warning Signs of Problem Gambling
Do you recognize any of these warning signs in yourself or someone you know?
- Chasing losses: Attempting to recover losses by gambling more
- Hiding gambling activity: Concealing the amount of time or money spent gambling
- Loss of control: Inability to stick to predetermined betting limits
- Neglecting responsibilities: Prioritizing gambling over family, work, or education
- Increasing stakes: Needing to bet larger amounts to achieve the same excitement
- Mood changes: Becoming irritable or anxious when not gambling
- Financial problems: Borrowing money to gamble or using essential funds for betting
- Failed attempts to quit: Repeated unsuccessful efforts to reduce or stop gambling
- Using gambling to escape: Gambling to cope with stress, anxiety, or depression
If you experience any of these signs, seek help immediately.
Self-Help Tools & Responsible Gaming Features
1Win provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you are willing to lose over a given timeframe
- Betting Limits: Restrict the maximum stake you can place on individual bets
- Reality Checks: Enable regular reminders during gaming sessions to help you track time and spending
- Cooling-Off Periods: Take a temporary break from your account for a set duration
- Self-Exclusion: Request to close your account for an extended period if you feel your gambling is becoming problematic
Contact our customer support team to activate any of these tools.
Support Organizations & Resources
If you are struggling with problem gambling, confidential help is available from these organizations:
Brazil
- Associação de Jogadores Anônimos (AJA): Support group for problem gamblers in Brazil
- CVV (Centro de Valorização da Vida): 188 (free call) — Emotional support and crisis intervention
- SENAD (Secretaria Nacional de Políticas sobre Drogas): Provides information on gambling and substance abuse resources
International Resources
- GamCare (UK): www.gamcare.org.uk — Free confidential support
- GamStop (UK): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Free counseling and support
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
Need Help?
Problem gambling can affect your mental health, finances, and relationships. If you believe you have a gambling problem, please seek help immediately.
Reaching out to a support organization or counselor is a sign of strength, not weakness. Professional help is confidential, free, and effective.
Remember: You are not alone. Help is available 24/7.
If you wish to contact 1Win's Responsible Gaming team, please reach out to our customer support department. We are here to assist you.